By BARBARA
EHRENREICH
June
30, 2002
CHARLOTTESVILLE, Va.
Only a person of unblemished virtue can get
a job at Wal-Mart - a low-level job, that is, sorting stock, unloading trucks or
operating a cash register. A drug test eliminates the chemical miscreants; a
detailed "personality test" probes the job applicant's horror of theft and
willingness to turn in an erring co-worker.
Extreme submissiveness to
authority is another desirable trait. When I applied for a job at Wal-Mart in
the spring of 2000, I was reprimanded for getting something "wrong" on this
test: I had agreed only "strongly" to the proposition, "All rules have to be
followed to the letter at all times." The correct answer was "totally
agree."
Apparently the one rule that need not be slavishly adhered to at
Wal-Mart is the federal Fair Labor Standards Act, which requires that employees
be paid time and a half if they work more than 40 hours in a week. Present and
former Wal-Mart employees in 28 states are suing the company for failure to pay
overtime.
A Wal-Mart spokesman says it is company policy "to pay its
employees properly for the hours they work." Maybe so, but it wasn't a policy I
remember being emphasized in the eight-hour orientation session all new
"associates" are required to attend.
The session included a video on
"associate honesty" that showed a cashier being caught on videotape as he
pocketed some bills from the cash register. Drums beat ominously as he was led
away in handcuffs and sentenced to four years in prison.
The personnel
director warned us, in addition, against "time theft," or the use of company
time for anything other than work - "anything at all," she said, which was
interpreted in my store as including trips to the bathroom. We were to punch out
even for our two
breaks, to make sure we did not exceed the allotted 15
minutes.
It turns out, however, that Wal-Mart management doesn't hold
itself to the same standard of rectitude it expects from its low-paid employees.
My first inkling of this came in the form of a warning from a co-worker not to
let myself be persuaded to work overtime because, she explained, Wal-Mart
doesn't pay overtime. Naïvely, I told her this was impossible; such a large
company would surely not be flouting federal law.
I should have known
better. We had been apprised, during orientation, that even after punching out,
associates were required to wait on any customers who might approach them.
Thanks to the further requirement that associates wear their blue and yellow
vests
until the moment they went out the door, there was no avoiding pesky
last-minute customers.
Now some present and former employees have filed
lawsuits against Wal-Mart. They say they were ordered to punch out after an
eight-hour shift and then continue working for no pay. In a practice, reported
in The Times, that you might expect to find only in a third-world sweatshop,
Wal-Mart store managers in six states have locked the doors at closing time,
some employees say, forcing all present to remain for an hour or more of unpaid
labor.
This is "time theft" on a grand scale - practically a mass
mugging. Of course, in my brief experience while doing research for a book on
low-wage work, I found such practices or milder versions of them by no means
confined to Wal-Mart.
At a Midwestern chain store selling hardware and
lumber, I was offered an 11-hour shift five days a week - with no overtime pay
for the extra 15 hours. A corporate-run housecleaning service paid a starting
wage of only $6.65 an hour but required us to show up in the morning 40 minutes
before the clock started running - for meetings and to prepare for work by
filling our buckets with cleaning supplies.
What has been revealed in
corporate America over the past six months is a two-tier system of morality:
Low-paid employees are required to be hard-working, law-abiding, rule-respecting
straight arrows. More than that, they are often expected to exhibit a selfless
generosity toward the company, readily "donating" chunks of their time free of
charge. Meanwhile, as we have learned from the cases of Enron, Adelphia,
ImClone, WorldCom and others, many top executives have apparently felt free to
do whatever they want - conceal debts, lie about profits, engage in insider
trading - to the dismay and sometimes ruin of their shareholders.
But
investors are not the only victims of the corporate crime wave. Workers also
suffer from management greed and dishonesty. In Wal-Mart's case, the moral
gravity of its infractions is compounded by the poverty of its "associates,"
many of whom are paid less than $10 an hour. As workers discover that their
problem is not just a rogue store manager or "bad apple" but management as a
whole, we can expect at the very least widespread cynicism, and perhaps an
epidemic of rule-breaking from below.
Barbara Ehrenreich is the
author of ``Nickel and Dimed: On (Not) Getting By in
America.''
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